Last updated: 28 October 2026
30-day return window
Contact us within 30 days of delivery if you would like to return your order. The first opened bottle in an order is eligible for a refund within that window. Any additional bottles must be unopened and in their original packaging to qualify.
How to request a return
Use our contact form with your order number and the reason for your request. Please wait for our instructions before posting anything back. We will give you the return address if a return is required.
Return postage and refunds
You pay return postage for a change-of-mind return of unopened extra bottles. We do not require the first opened bottle to be returned. Original shipping charges are not refunded for change-of-mind returns. Approved refunds go back to the original payment method; your bank may take additional time to show them.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and a photo if possible. We will arrange a suitable remedy, including a replacement or refund. We will cover any return postage we ask you to pay for these issues.
Order cancellation
If we cannot fulfil your order, we will contact you and refund the unshipped items. Contact us as soon as possible if you want to cancel before dispatch. Your statutory rights remain unaffected.